As an HR Professional, you likely manage difficult conversations on a daily basis. Whether it be a discussion with an employee related to performance, engaging with a senior leader for an approval, or a termination, it is critical to manage these conversations with preparation and tact. In this workshop, we will delve into the psychological and emotional aspects that make difficult conversations challenging. You will learn strategies to maintain composure during stressful interactions and practical, in-the-moment techniques to navigate these discussions effectively. By the end of this workshop, you will be equipped with practical and actionable skills, practices, and tools that you can implement immediately. Register today! In this webinar, we will explore:
· Emotional Regulation: Understand the science behind emotional responses and learn techniques to regulate your emotions during difficult conversations.
· Staying Present: Develop skills to remain engaged and present, even when the conversation becomes challenging.
· Effective Pausing: Master the art of pausing to collect your thoughts and respond thoughtfully rather than reacting impulsively.
· Constructive Responses: Learn how to respond constructively to difficult situations, fostering a positive outcome.
About Our Presenter
Cynthia Kane is the Founder and CEO of the Kane Intentional CommunicationTM Institute, LLC that provides services to individuals and companies to improve their communication skills. She is a certified meditation and mindfulness instructor, and the author of The Pause Principle: How to Keep Your Cool in Tough Situations, How to Communicate like a Buddhist, Talk to Yourself like a Buddhist, and How to Meditate like a Buddhist. Cynthia has a Bachelor of Arts degree from Bard College and a Master of Fine Arts degree from Sarah Lawrence College. She lives in Washington, DC, with her husband and two little kiddos. Companies worked with include: Million Dollar Roundtable (MDRT), The Council on Foreign Relations, KPMG, Young Presidents’ Organization, Edlavitch Jewish Community Center, BroadFutures, Zonta International, Yellow Telescope, Habour West Consulting, Bard College, UNC Ashville. Companies who have supported their employees working with Cynthia through their employee assistance programs include: Greenpeace International, Elekta, Michigan State University, GSK, Boston Medical Center, National Partnership for Women and Families, Virginia Port Authority, Griner Engineering Inc, LodgeWorks Partners, L.P.
The National Human Resources Association is a recognized provider of recertification credits. This program has been approved for 1.0 Professional Development Credits (PDCs) by the Society of Human Resource Management (SHRM) and the HR Certification Institute (HRCI).
Program Flyer
