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Help | User Guide

National Human Resources Association Online User Guide

This User Guide provides answers to frequently asked questions about using the humanresources.org web site.

If you have a question that is not related to use of the web site (for example, regarding your membership status, a product or service you've purchased or the practice of HR), please contact us via the web at nhraadmin@humanresources.org or call us toll free at 1-866-523-4417.

GENERAL REQUIREMENTS

Browser and Operating System Requirements
Microsoft Internet Explorer 5.X and above is the optimum browser for the site. Other widely used browsers such as Netscape 6.2.2 and above and AOL are compatible as well.

If you are using earlier versions of these web browsers, you must obtain a new version to access our site.

  • To download recent versions of Netscape, click here.

  • To download recent versions of Microsoft Internet Explorer, click here.
Screen Size/Display Settings

You can use any size monitor to view this site. For optimum viewing your display settings should be at least 800 pixels by 600 pixels.


LOGGING IN AND OUT OF HUMANRESOURCES.ORG

Some content and features on National Human Resources Association's web site are restricted to members. To be able to view member-only areas, you'll need to join to obtain a username and password and then log in. If you are not a member, please visit the JOIN NHRA section to complete an application.

If you are already a member, on the lower left section of the Humanresources.org home page, you'll see a Member Log-In Area. To Log In, enter your NATIONAL HUMAN RESOURCES ASSOCIATION username (your email address of record) and your password. If you don't remember your password, but know the email address we have on file, click here or contact NATIONAL HUMAN RESOURCES ASSOCIATION Customer Service toll free at 1-866-523-4417 or email us at nhraadmin@humanresources.org.

When you log in, a cookie is placed on your computer's hard drive. A cookie is a small text file that identifies you whenever you visit Humanresources.org . This cookie lets you access member-only content areas without logging in each time you visit a member-protected page as you travel through the site.

If you are the only one using your computer, there's no reason to log out. If you are sharing a computer or accessing the NATIONAL HUMAN RESOURCES ASSOCIATION web site from a library or cyber-café, you must log out to protect your personal information and transactions.

* Still need help? Return to the User's Guide or contact NATIONAL HUMAN RESOURCES ASSOCIATION.


POTENTIAL LOGIN PROBLEMS AND SOLUTIONS

Have you entered your username correctly?
NATIONAL HUMAN RESOURCES ASSOCIATION username consist of your email address of record. You must enter the email address last on file to log in. If you have changed your email address since your last log in or registration, try using an old email address. If you find you needed to use an out of date email address, click here to update your user profile.

* Still need help? Return to the User's Guide or contact NATIONAL HUMAN RESOURCES ASSOCIATION.


Does your browser accept cookies?

When you log in, a cookie is placed on your computer's hard drive. A cookie is a small text file that identifies you whenever you visit Humanresources.org . This cookie lets you access member-only content areas without logging in each time you visit a new member-protected area.

By default, web browsers accept cookies. However, you or another user (or perhaps your IT department) may have set your browser to reject them. In Netscape, you can check by going to the "Edit" pull down menu and selecting "Preferences," or by going to the "Tools" pull down menu and selecting the "Cookies Manager" - depending on the version of Netscape you are using. In Internet Explorer, you can check by going to the "View" pull down menu and selecting "Internet Options," then the "Advanced" tab, the "Security" tab or the "Privacy" tab, depending on which version of IE you are using. If you have IE 6, please make sure your setting is on Low.



Is your web browser compatible with JavaScript?
The login requires your browser to be compatible with JavaScript. By default, web browsers are set to work with JavaScript. However, on some browsers, you can disable JavaScript. Some examples are provided below to illustrate how you can check to see if JavaScript has been disabled. You can also ask your IT department, if you need assistance.

  • In Netscape 4.x: Go to the Edit pull down menu, and select Preferences. Double-click the Advanced option. To the right, a check should appear in the box adjacent to the phrase "Enable JavaScript."

  • In Internet Explorer 4.x: Go to the View pull down menu, and select Options. Select the Security tab. A check should appear in the box next to the phrase "Allow downloading of active content."

  • In Internet Explorer 5.x: Go to the Tools pull down menu, and select Internet Options. Click on the Advanced tab. Scroll through the settings for the section called Java VM. A check mark should appear in "Java JIT compiler enabled."

  • In Internet Explorer 6.x: Go to the Tools pull down menu, and select Internet Options. Click on the Advanced tab. Scroll through the settings for the section called Microsoft VM. A check mark should appear in "JIT compiler for virtual machine enabled."
* Still need help? Return to the User's Guide or contact NATIONAL HUMAN RESOURCES ASSOCIATION technical support.


Have you recently cleared your cache?
Cache files are like invisible carbon copies of web pages you've visited, stored on your hard drive. When you revisit a page, your browser may try to speed up your online time by looking at the cached version of the page on your computer, instead of checking back with the remote server. This may explain why you can't log in -- your browser really isn't sending the information to our server. Also, as caches become full, some browsers may not operate as efficiently. Clearing your cache will not affect your bookmarks or registered services. To clear your cache, follow these steps:

  • In Netscape 4.x: Select the Edit pull down menu, and choose Preferences. Double click the Advanced option from the menu tree. Directly underneath, an item called Cache should appear. Double click this. Click both the "Clear Memory Cache" and "Clear Disk Cache" buttons. You will be asked to confirm that you wish to clear the caches. Click "OK." Click OK again to leave this menu.

  • In Internet Explorer 4.x: Go to the View pull down menu and select Internet Options. On the General screen, you should see a section called "Temporary Internet Files." Select the Delete Files option. Select OK.

  • In Internet Explorer 5.x: Go to the Tools pull down menu, and select Internet Options. In the General tab you will see "Temporary Internet Files." Select the Delete Files option. Select OK.

  • In Internet Explorer 6.x: Go to the Tools pull down menu, and select Internet Options. In the General tab you will see "Temporary Internet Files." Select the Delete Files option. Select OK.

None of these suggestions help. What should I do?
If you need technical support assistance, please contact NATIONAL HUMAN RESOURCES ASSOCIATION toll free at 1-866-523-4417 to leave a message for a member of our web team.